|
|
Returns |
Only items purchased Directly from SGPstore.com will be eligible for return request.
If the customer had purchased our products from our authorize reseller please contact them for their own policies.
This policy will not cover the items that had been purchased from non-authorized reseller.
We offer 30 days Money Back Guarantee.
Return must be made within 30 days from purchase date.
All Returned Products Should be Complete in Original Packaging without any missing contents.
Any Returned Products that are not in Original Packaging or are missing contents are subject to Minimum $5 Restocking Fee.
Return shipping fee is at buyer's cost.
Shipping and Handling fees in both ways are non-refundable, except in condition where the company was at fault (such as Manufacturer Defect, Wrong Item sent by company's error).
Please contact us at info@sgpemail.com and provide your purchasing information that had been sent at the time of purchase.
Refund process could take up to 1 ~ 2 weeks after item was received.
We recommend you to add tracking number or delivery confirmation options with your shipment to ensure that we received your returning item.
|
|
| Exchanges |
Only items purchased Directly from SGPstore.com will be eligible for exchange request.
If the customer had purchased from our authorize reseller please contact them for their own policies.
This policy will not cover the item that had been purchased from non-authorized reseller.
We offer 30 days Money Back Guarantee.
Exchange must be made within 30days from the purchase.
All Returned Products Should be Complete in Original Packaging without any missing contents.
Any Returned Products that are not in Original Packaging or are missing contents are subject to Minimum $5 Restocking Fee.
Exchange shipping fee is at buyer's cost.
Shipping and Handling fees in both ways are non-refundable, except in condition where the company was at fault (such as Manufacturer Defect, Wrong Item sent by company's error).
Exchange process could take up to 1 ~ 2 weeks after item was received.
We recommend you to add tracking number or delivery confirmation options with your shipment to ensure that we received your returning item.
In order to exchange, go ahead purchase item you want at our website, http://sgpstore.com, and contact us at info@sgpemail.com to provide both of your purchasing information (the one had been sent and the one that you newly ordered to exchange) that had been sent at the time of your purchases. Please put e-mail subject as "Exchange Request". We'll send you the new purchase as you ordered, and refund your old one.
|
|
Replacement Warranty |
We are responsible for our product conditions. Please let us know if you have received any defected item by contacting us at info@sgpemail.com.
We offer Lifetime Warranty against manufacture defects.
This policy is only valid for naturally defected item as that counts as a production error.
Defection caused by anyother accidents, including failure of installation, carelessness by the user, or defection caused by owner's usage, can not be applied for this warranty.
For the product that comes as a package, we only replace the defected item from the package, and this replacement will be good for one time.
There are some requirements for the replacement:
-Close-up photo of defected item, defected area
-Full name used on purchase
-Order # with full name of the product purchased
-Shipping Address
Warranty Process could take up to 6 ~ 8 weeks after item was received to process.
Only items purchased from SGPstore.com will be eligible for this warranty.
If the customer had purchased from our authorize reseller please contact them for their own policies.
If the item had been purchased from non-authorized reseller, it will not be eligible for any of warranties.
|
|
Shipping |
We are not responsible for any item loss during the delivery or delivery time.
Please make sure to double check the shipping addresses to ensure the delivery.
If item returns to us due to incorrect shipping information, we will notify our customer know it is been returned by the post office, and automatically give customer refund for the purchase; however the S&H Charge is non-refundable.
We will try our best to ship out the purchased item within 1 or 2 Business days.
We do not guarantee the delivery time; delivery issue is upon the shipping company, USPS (or the Post Office of the country for international shipments).
We have three shipping options for domestic orders:
First - class Mail: Usually takes 3 to 4 business day
Priority Mail: Usually takes 2 business day
Express Mail: Usually delivered by the next day from the day the shipment had been made.
We have three shipping options for international orders:
First - class Mail International: Varies by destination.
Priority Mail International: Usually takes 6~10 business day.
Express Mail International: Usually takes 3~5 business day.
Although USPS would show you the estimated delivery time, we recommend our domestic customers to expect up to 7-business day in case of delay according to USPS.
For international customers, please allow up to 14 to 20- business day for the shipment.
"ADDITIONAL SHIPPING INFORMATION"
IMPORTANT: The recipient of the order will be responsible for any import duties or taxes charged by the recipient's country and any carrier-related fees.
These additional charges will be collected from the recipient by our shipping carrier at the time of delivery.
purchases of Product may be subject to these import taxes, custom duties and fees. These fees can vary widely from country to country. Please contact your local customs office for further information.
|
| Office Hours |
Our office hour is M - F 9AM~6PM.
Our office will be closed and will not ship out orders on holidays.
Our holiday follows to USPS's holiday calender:
*2010 USPS postal holiday
Friday, January 1 - New Year's Day
Monday, January 18 - Martin Luther King Jr's Birthday
Monday, February 15 - Washington's Birthday (President's Day)
Monday, May 31 - Memorial Day
Saturday, July 5 - Independence Day
Monday, September 6 - Labor Day
Monday, October 11 - Columbus Day
Thursday, November 11 - Veterans Day
Thursday, November 25 - Thanksgiving Day
Saturday, December 25 - Christmas Day
Saturday, January 1, 2011 - New Year's Day
Store Policy Updated on Aug. 10, 2010
|
